Cancellation & Refund Policy

Last updated: 07/22/2026

 

Cancellations & Rescheduling

 

    •    All sessions require 24 hour notice to cancel or reschedule.

    •    Late cancellations (less than 24 hours’ notice) or no-shows will be charged for the full session, or will have one session deducted from an active package.

    •    Free consultations also require 24 hour notice. Repeated no-shows or late cancellations may affect your ability to book future free consultations.

 

Refunds — Single Sessions

Single training sessions are non-refundable once booked. Sessions cancelled with proper notice can be rescheduled at no additional charge.

 

Refunds — Packages (8, 16, 24, 32 Sessions)

Session packages are non-refundable once purchased. Packages remain valid for use within the stated window from the date of purchase:

 

    •    8 sessions: 90 days

    •    16 sessions: 120 days

    •    24 sessions: 5 months

    •    32 sessions: 6 months

 

Unused sessions after the expiration window are forfeited and not eligible for refund or extension, except as outlined below.

 

Medical Exceptions

If you’re unable to complete your package due to a documented medical reason, such as a new injury, surgery, or health condition preventing continued participation, contact us directly. We’ll work with you on a case-by-case basis, which may include pausing your package, extending the usage window, or issuing a partial refund for unused sessions, at our discretion.

 

Free Consultations

Free consultations carry no charge and are therefore not subject to refunds.

 

How to Request an Exception or Refund

Contact us directly at mattsalingerfit@gmail.com with your name, purchase date, and reason for your request. We aim to respond within 3-5 business days.